Overview

The Support Ticket System is your direct line to the Hotspot SEO administration team. Use this feature to report bugs, ask billing questions, or request new features. All tickets are tracked, ensuring no request gets lost in email chains.

How to Access

Click the "Support" button located at the bottom-left of the sidebar navigation. This opens the Tickets Dashboard.

The Tickets Dashboard

This screen gives you a real-time overview of your support history:

• Stats Cards:

• Total Tickets: All queries you have ever raised.

• Pending Tickets: Queries waiting for an admin response.

• Open Tickets: Queries currently being worked on.

• Closed Tickets: Resolved issues.

• Search: Use the search bar to find past tickets by "Ticket ID" or keywords in the description.

How to Raise a New Ticket

If you encounter an issue, follow this simple workflow to alert the admin team:

Step 1: Initiate Click the blue "Create Ticket" button on the Tickets Dashboard.

Step 2: Classify & Describe A form will appear asking for details:

1. Issue Type (Dropdown): Select the category that best fits your problem (e.g., Bug Report, Billing, Feature Request).

2. Description: Write a clear explanation of the issue.

• Tip: Be specific. Instead of "It's not working," say "The Site Audit stops at 50% for project X."

3. Evidence: Upload Screenshots or log files to help the team understand the problem faster.

Step 3: Submit Click Submit. The system will:

1. Generate a unique Ticket ID.

2. Send an automated email to the Hotspot SEO Admin team with your details.

3. Add the ticket to your "Pending" list in the dashboard.

Note: You will receive email notifications whenever the status of your ticket changes.